JAKUB PATKA is a fashion brand since 2023, produces and distributes Men’s and Women’s high-quality and sustainable fashion products with accessories, by the company KATEJA & Co. s.r.o. since 2024.

The JAKUB PATKA brand and company are located in Slovakia, Czechia, Austria and Germany, operating worldwide.

Where can I get advice on which size to take?
Please contact us at customerservice@jakubpatka.com and share your measurements and the item you are interested in.
 
For more information, please visit our Size Guide and Size Conversions at Customer Service page.

Do you ship internationally?
Yes, we ship internationally. We use DHL as our carrier, and can ship to all locations they cover.

How long does delivery take?
Approx. 3-5 working days for European delivery, 5-7 working days for International delivery.

Can I receive my delivery the next day?
If you live in Europe, it may be possible to send your order on a next day service at an increased rate. Please contact us at shop@jakubpatka.com to discuss this further.

Do you cover international duties and taxes?
Customers outside the EU are responsible for all import duties and tax charges that may be applied by their local customs office on delivery to their country. Any Import duty or tax charges are out of our control and will be invoiced to you by DHL directly.

For more information, please visit our Shipping & Delivery page.

How do I make a return?
You will need to complete the Returns Form enclosed with your order and pay for return postage via a trackable method. To complete your Returns Form, you will need a Return Authorisation Number (RAN). Please email shop@jakubpatka.com to obtain a RAN.

How long is your returns policy?
We operate a 14 day returns policy.

Can I exchange an item?
We do not offer exchanges, but instead will fully refund you and you can make another purchase.

How long does it take for the refund to be received?
We will process your return within 7 working days, please allow up to 14 days for refunds to show in your account.

An item I want is out of stock. Will you be restocking?
If an item you want is out of stock, please email shop@jakubpatka.com where a team member will be able to advise any further options.
 
If an item is out of stock, can you make one for me?
In some cases, we can offer our Made to Order service.
 
For more information, please contact us at shop@jakubpatka.com to enquire about the item you are interested in.

An item is listed as pre-order. What does this mean?
This means we will not yet have the stock, but you will be able to purchase the order prior or we make it just for you.
 
How long do pre-orders take to arrive?
A delivery window will be stated on the item listing.
 
Are Pre-Orders able to be returned or exchanged?
All Pre-Orders placed online are final sale and non-refundable.